Shroums Privacy Policy

We know it’s important to you how your information is collected and used and we take this topic seriously. We want to sell and supply our brilliant products to you and therefore we need your information to achieve this. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from shroums.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. 

Furthermore, as you navigate the Site, we gather information about the specific web pages or products you view, the websites or search terms that directed you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using various technologies:

“Cookies” are data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.

“Log files” monitor actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about your browsing activities on the Site.

Additionally, when you make a purchase or attempt to do so through the Site, we collect certain information from you, such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect primarily to fulfil any orders placed through the Site. This includes processing your payment information, arranging for shipping, and providing invoices and order confirmations. Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

Provide you with information or advertising related to our products or services, in line with the preferences you have shared with us.

We utilise the Device Information collected to help us screen for potential risk and fraud, particularly your IP address.

Additionally, we use this information to enhance and optimise our Site, such as by generating analytics regarding how our customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns.

We may also use this Device Information for marketing purposes, including social media retargeting.

SHARING YOUR PERSONAL INFORMATION

To help us use your Personal Information, we share it with third parties. For example, we use Woo Commerce to power our online store. You can find Woo Commerce privacy policy here. We also use Google Analytics to understand how our customers use the Site. You can find more information about how Google uses your Personal Information here. You can opt out of Google Analytics here.

Finally, we may share your Personal Information to comply with applicable laws and regulations, or lawful request for information we receive, or to protect our rights.

DO NOT TRACK

Please note that we do not modify our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS

If you are an EU, US or UK resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@shroums.com

Additionally, if you are an EU, US or UK resident, please be aware that we process your information to fulfil contracts we may have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests as outlined above. Also, note that your information may be transferred outside of your region, including to the UAE.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for our records unless and until you request us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, would like to make a complaint, or would like to know what personal information we hold regarding you or you would like us to amend or delete your personal information, please contact us by email at info@shroums.com